This document clearly and transparently outlines the rules for using the mahjong138 platform. Please read it carefully before registering or using any of our services.
Use of the mahjong138 platform is restricted to individuals who meet all of the following conditions without exception:
You must be 18 years and above to register and use any service at mahjong138. We carry out a strict age verification (KYC) process and reserve the right to close the account of any individual found to be underage without prior notice. All funds in such accounts will be forfeited once age fraud is confirmed.
The mahjong138 platform is designed and intended for users in Malaysia. You are solely responsible for ensuring that your use of this platform complies with the local laws applicable in your location. mahjong138 is not liable for any breach of local laws committed by users.
Each individual is only permitted to hold one (1) active account at mahjong138 at any one time. Detection of duplicate accounts will result in all related accounts being suspended immediately while an investigation is conducted. Duplicate accounts proven to have been opened for the purpose of exploiting the bonus system will be permanently closed.
When registering, you are required to provide accurate, complete, and up-to-date information. This includes your full name as shown on your identity document, an active phone number, and a valid email address. mahjong138 reserves the right to request verification documents at any time to confirm your identity.
Identity verification (Know Your Customer) is mandatory before your first withdrawal and whenever account activity requires additional review. Accepted documents include:
You are fully responsible for the security of your account password. Please use a strong password (minimum 8 characters combining uppercase, lowercase, numbers, and symbols) and avoid reusing passwords from other accounts. mahjong138 will never ask for your password via email, SMS, or chat.
Mahjong138 accepts deposits through a variety of secure and instant local payment methods:
| Payment Methods | Minimum Limit | Maximum Limit | Processing Time |
|---|---|---|---|
| FPX / Online Banking | RM 20 | RM 30,000 | Instant |
| DuitNow Transfer | RM 20 | RM 50,000 | Instant |
| Touch 'n Go eWallet | RM 10 | RM 5,000 | Instant |
| Boost / GrabPay | RM 10 | RM 3,000 | Instant |
| Manual Bank Transfer | RM 50 | RM 100,000 | 15–60 minutes |
All deposits must be made using a payment method registered in your own name. Third-party deposits are not accepted and will be returned without any bonus. mahjong138 does not charge any additional fees for deposits, though your payment provider may apply their own charges.
Withdrawals may be made by members who have completed the KYC process and met the wagering requirements for any bonus received. Fully verified accounts will be prioritized for withdrawal processing.
Withdrawals for KYC-verified accounts are processed within under 15 minutes for DuitNow and e-wallets during office hours (9 AM – 11 PM). Withdrawals submitted outside these hours will be processed in the next session. Bank transfers may take 1–3 business days depending on the receiving bank.
All bonuses and promotions at mahjong138 are subject to specific terms stated in each offer. In general, bonuses are only available to members who have completed full registration and made their first deposit using a valid payment method.
All bonuses must meet the specified wagering requirements before any withdrawal can be made. Wagering requirements vary by bonus type:
Mahjong138 uses an advanced detection system to identify bonus abuse behaviour. This includes opening duplicate accounts to claim bonuses repeatedly, using wagering strategies designed to circumvent bonus conditions, or colluding with other members to manipulate the system. Any confirmed abuse will result in the cancellation of all bonuses and account closure.
The outcome of all games on mahjong138 is final and cannot be disputed once a round is completed. For live casino games, video recordings of each session are retained and may be used as evidence in any dispute. For RNG games (slots and digital games), results are generated by a system that has been independently verified and audited.
In the event of a technical disruption, disconnection, or system failure during gameplay, mahjong138 reserves the right to void or suspend the affected rounds. Any funds involved will be returned to the member's account within 24 hours. mahjong138 is not liable for any wins or losses arising from technical issues beyond our control.
Mahjong138 reserves the right to withhold payment while an investigation is conducted if an unusually large win shows signs of software bug exploitation, system manipulation, or fraud. If the investigation confirms the win is legitimate, payment will be processed within 5 business days.
All mahjong138 members are expected to conduct themselves with courtesy and responsibility while using the platform. The following actions are strictly prohibited:
You are fully responsible for maintaining the security of your account. This includes keeping your password confidential, avoiding public devices when logging in, and keeping the mahjong138 app updated to the latest version. mahjong138 will not be liable for any losses resulting from security negligence on the member's part.
Two-factor authentication is available and strongly recommended for all mahjong138 accounts. By enabling 2FA, you add an extra layer of protection that requires a verification code from your mobile phone each time you log in from a new device.
If you suspect your account has been accessed without authorization or notice any suspicious activity, contact the mahjong138 support team immediately via live chat. Your account will be frozen at once while an investigation is carried out to protect your funds.
You may close your mahjong138 account at any time without penalty. Please contact our support team to process the closure. Before closing, ensure all necessary withdrawals have been made, as this action cannot be reversed once completed.
Mahjong138 reserves the right to close or suspend any member's account without prior notice under the following circumstances:
For valid voluntary closures, all remaining funds will be returned to the original payment method within 5 business days after final KYC verification. For closures due to violations, funds may be forfeited subject to the outcome of the investigation.
Mahjong138 provides its services on an "as-is" basis and makes no implied warranties regarding continuous, uninterrupted availability. To the extent permitted by applicable Malaysian law, mahjong138 shall not be liable for:
Mahjong138's maximum liability in any claim is limited to the total deposit amount made by the member within 30 days prior to the event giving rise to the claim.
Mahjong138 takes responsible gaming seriously and provides a range of tools to help members manage their playing habits. This goes beyond a licensing requirement — it is a moral responsibility we genuinely care about.
For more information, visit our Responsible Gaming page, which contains a complete guide and help resources.
Mahjong138 reserves the right to amend, update, or replace any part of these terms and conditions at any time. Any material changes will be communicated to members via registered email and in-app notification at least 14 days before amendments take effect, except in cases of emergency or legal requirements that demand immediate action.
Continued use of the platform after the amendment's effective date constitutes acceptance of the revised terms. If you disagree with any changes made, you have the right to close your account and withdraw all funds before the effective date.
Behind this terms and conditions document are real commitments we make to every mahjong138 member.
All terms are written in plain, understandable language — not deliberately confusing legal jargon. There is no "fine print" hiding important conditions from you.
Member funds are held in a separate account from the company's operational funds. This ensures your money remains safe regardless of any operational issues on mahjong138's end.
All formal complaints are acknowledged within 24 hours and resolved within 5 business days. Members who are dissatisfied with our decision have the right to escalate their case to an independent dispute resolution body.
The mahjong138 platform and games undergo regular independent audits by recognized international certification bodies to ensure fairness, integrity, and system security.
Any material changes to the terms will be communicated 14 days in advance. You will always know what has changed and be given sufficient time to make decisions about your account.
Support for queries about terms, rules, or any aspect of platform usage is available free of charge via 24/7 live chat. No support fees or consultation charges apply.
With clear and transparent terms, you can play with confidence. Register now and enjoy a platform that puts members first at every step.